Shipping & Delivery Policy
At KAMASURVEDA, we are committed to ensuring that your shopping experience is smooth and convenient, from the moment you place your order to the day it arrives at your door. Please read through our Shipping & Delivery Policy to understand how we handle the delivery of your products.
1. Shipping Locations
We currently offer shipping within India and internationally . We strive to provide our products to as many locations as possible. If you are outside of our regular shipping zones, please feel free to reach out to us, and we will inform you about the shipping options available.
2. Processing Time
- Orders are typically processed and dispatched within 2-4 business days after receipt of payment.
- Business days are Monday to Friday, excluding weekends and public holidays.
- Processing time may vary during high-demand periods such as sales, festive seasons, or promotional events.
If there are any delays with your order, we will notify you as soon as possible via the email address or phone number provided.
3. Shipping Methods
We partner with reliable logistics companies to ensure your order reaches you on time and in perfect condition. Depending on the delivery location, your order may be shipped via:
- Standard Shipping (Domestic and International)
- Express Shipping (Available for select locations, subject to additional charges)
4. Shipping Charges
Free Shipping all over world .
Please note that additional duties, taxes, or customs charges may apply for international deliveries. These charges are the responsibility of the recipient, and KAMASURVEDA is not liable for any customs-related fees or delays.
5. Estimated Delivery Times
- Domestic Orders (within India): Delivery typically takes between 5-7 business days, depending on the delivery location.
- International Orders: Delivery times vary by destination. Generally, international shipments will arrive within 7-14 business days, though this can vary based on your location, customs processing, and the shipping method selected.
6. Order Tracking
Once your order has been shipped, you will receive an email with tracking details. You can track your order status directly on the shipping carrier’s website.
If you experience any issues tracking your order or if the tracking information isn’t updating, please contact our customer support team at kamasurved@gmail.com
7. Failed Delivery Attempts
If delivery is unsuccessful due to incorrect information, failure to receive the package at the time of delivery, or any other reason beyond our control, the shipment will be returned to our warehouse. In such cases, you will be responsible for reshipping costs.
8. Order Modifications & Cancellations
Once an order has been processed and shipped, we are unable to modify or cancel it. However, you may contact our customer service team as soon as possible, and we will do our best to assist you before the order leaves our warehouse.
For cancellations or returns once the order is received, please refer to our Return & Refund Policy.
9. Damaged or Lost Items
If your order arrives damaged or is lost during shipping, please contact us immediately at kamasurveda@gmail.com We will work with the shipping carrier to resolve the issue and, where applicable, send you a replacement or issue a refund.
Please provide clear images of the damage and details of the issue to assist with the investigation.
10. Important Notes
- Incorrect Address: Please ensure that the shipping address you provide at checkout is accurate. We are not responsible for delays or delivery issues caused by incorrect or incomplete addresses.
- International Shipping: Delivery times for international shipments can vary depending on your country’s customs processing and local delivery services. Any customs duties or taxes are the responsibility of the recipient.
11. Contact Us
If you have any questions regarding shipping or need assistance with an order, please reach out to our Customer Care Team at kamasurved@gmail.com
